What We Require
We expect lenders in our network to: (1) comply with all applicable federal and state laws, including consumer protection statutes, usury laws, and licensing requirements; (2) provide clear and accurate disclosures of loan terms, including the APR, finance charge, total amount to be repaid, and payment schedule, in accordance with the Truth in Lending Act and state law; (3) use fair and non-discriminatory underwriting practices in compliance with the Equal Credit Opportunity Act and other anti-discrimination laws; (4) maintain appropriate data security and privacy practices to protect consumer information; (5) provide clear contact information and responsive customer service so that borrowers can address questions or concerns; (6) handle complaints and disputes in good faith and in accordance with applicable law; and (7) report credit information accurately to credit bureaus, where applicable. We do not guarantee that every lender in our network meets all of these standards at all times. If you have concerns about a lender's practices, please contact the lender and, if appropriate, file a complaint with the CFPB or your state regulator.